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Elements and Performance Criteria

  1. Define extent and nature of non-conformance
  2. Determine priorities and actions
  3. Identify information needs
  4. Implement response
  5. Establish plan to return to normal conformance
  6. Conclude and review response

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to

recognise and deal effectively with a major nonconformance

In particular look for evidence of

defining the impact of the nonconformance

developing and prioritising appropriate responses to contain the impacts of the nonconformance

implementation monitoring and modifying responses

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment Access is required to real or appropriately simulated situations including work areas materials and equipment and to information on workplace practices and OHS practices

Where applicable reasonable adjustment must be made to work environments and training situations to accommodate ethnicity age gender demographics and disability

Access must be provided to appropriate learning andor assessment support when required Where applicable physical resources should include equipment modified for people with disabilities

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package

Assessment methods must confirm consistency and accuracy of performance over time and in a range of workplace relevant contexts together with application of underpinning knowledge

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application

Assessment may be applied under project related conditions real or simulated and require evidence of process

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance but is able to be transferred to other circumstances

Assessment may be in conjunction with assessment of other units of competency where required

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Major non-conformance

A major non-conformance may be:

a failure to receive a delivery

receiving a delivery which is out of specification

a failure of the transport system to make deliveries to customers or from suppliers

a problem in the process which fails to produce product or only produces non-conforming product

a major incident such as a fire or loss of containment

a breakdown of critical plant/equipment

a commercial or legal problem which affects the ability to produce to requirements

excessive absences of key personnel due illness, or transport breakdown

a security situation preventing key personnel from performing their duties and/or deliveries being made

a major supply shortage or price increase

Business impacts

Business impacts may include:

sudden increase in defect rates

loss of supply of materials or components

loss or severe restriction of process capability

loss of transport from process

increases in fuel energy costs

increases in the cost of finance/capital.

Performance

Performance includes:

the production volume, quality, cost, HSE and similar measures as appropriate at the team level

Response

Response includes all those strategies which will minimise the impact of the non-conformance on the customer and must be consistent with:

the philosophies and strategies of the organisation

HSE requirements

delivery, statutory and contractual requirements

Response may include:

supply from another source

production from other areas

agreements for reduced supply

agreements to accept different quality

Response duration may include:

short term response to cover immediate situation

different long and medium term response

transition strategies where there are different strategies at different phases of the response

Timing of responses

Timing of response may be controlled by the nature of the non-conformance and may include:

implementation following initial containment/ stabilisation of situation (e.g. where the non-conformance is a major incident such as a fire or loss of containment)

immediate initiation but delayed implementation (e.g. where the non-conformance is a breakdown of critical plant/equipment which will require repair/replacement before implementation)

immediate implementation (e.g. when the non-conformance does not prevent the response from starting or there is an alternative which bypasses the non-conformance)

Health, safety and environment (HSE)

All changes implemented are expected to be at least neutral, or preferably beneficial, in their impact on health, safety and environment

Stakeholders

Stakeholders include:

work team members, value chain members as well as other stakeholders and may be internal and external to the team and possibly the organisation

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace